The domain name www.gennextpharma.com (“Site”) and mobile application gennextpharma (on Google Play
Store and Apple App Store) is owned and operated by BioGennext HealthPlus OPC Pvt Ltd (“GenNext
Pharma” or “We” or “Us”). We value the trust you have in us. Therefore, we insist upon the highest
standards for secure transactions and customer information privacy.
purpose for collecting such information, how we use it, with whom we share it and the choices
available to our customers regarding our use of the information. We will not disclose the personal
information and sensitive information (meanings ascribed in clause 2 below) shared by the user other
than in compliance with this Policy. If you do not consent to any of the terms enumerated in this
Policy, do not proceed to use the Site.
Our Policy is subject to change at any time without notice. Your continued use of the Site following
such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such
changes. If you do not continue to use the Site following change in the policy but take no action
with respect to your personal information and sensitive information with us, our use of your
personal information and sensitive information shall remain subject to the Policy in effect prior to
the change. You are responsible for periodically reviewing this Policy in order to be aware of any
We may collect personal identifiable information from you when you save or otherwise provide us when
you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc.
OR when you fill an entry to participate in any contest, promotion or survey, etc. OR use the
service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of
these actions you might supply us with personal information, such as your name, e-mail and postal
addresses, phone number(s), credit card information, names of people to whom purchases have been
shipped including address and telephone numbers, IP addresses, product interest information and in
certain circumstances, your opinions and individual preferences, etc. (collectively “Personal
Information”). When you visit this Site, our social media platforms, or our social networking or
mobile applications, may also collect certain information about your device or usage by automated
means or by using technologies such as cookies, web server logs and web beacons.
You may also provide us with information like financial information such as Bank account or credit
card or debit card or other payment instrument details, password, physical health condition; medical
history, sex, etc. (collectively “Sensitive Information”) for availing the services at our Site.
We may also maintain a record of your product interests and acquire information about you from our
present and/or future affiliates.
This Site is directed to be used by adults only who are above the age of 18 years. If you are not an
adult, while you may look at our Site, but you should not make a purchase, register, or submit
personal information to us. We or our associates / affiliates do not knowingly collect information
from minors. Minors should not be using the Site with any personal information. In an event of
default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages
arising out of such wrongful use by the minor.
GenNext Pharma may use your Personal Information collected:
- Send you or your friends, relatives or associates, products that you have ordered.
- Process gift card transaction.
- Help us learn more about your shopping preferences.
- Conduct marketing and performance research to assist us in measuring our customer services,
benchmarking our performance and to help us improve your shopping experiences and product
- As provided below under Clause 7, you may always choose not to receive promotional materials or
Only the persons authorized by us shall have access to your Personal Information and Sensitive
Information. We may share your Personal and Sensitive information with:
Service providers who perform services on our behalf based on our instructions which inter alia
include delivery partners responsible for delivering products to the customers. However, these
service providers will not be authorized to use or disclose such information except as necessary to
perform services on our behalf or comply with legal requirements.
Other third parties with your consent (e.g. Facebook applications may share information collected
through those apps with your Facebook friends or other Facebook users).
We do not rent or sell your Personal and Sensitive Information to any third party. However, should
we plan to merge/sell all or substantially all of our business to another business entity or similar
other transaction or be required by that business entity, we may transfer or disclose your Personal
Information and Sensitive Information to that business entity who may collect, use or disclose such
information for the purposes of evaluating the proposed transaction or for operating and managing
the affairs of the acquired business or for other purposes identified in this Policy.
Personal Information or Sensitive Information that may be required to be disclosed mandatorily under
applicable law or where the disclosure is necessary to comply with any legal obligation or to law
enforcement authorities or other government officials, without prior notice or consent of the site /
We may track your preferences and activities on the Site. “Cookies” are small data files transferred
to your computer’s hard-drive by a website. They keep a record of your activities on the Site making
your subsequent visits to the site more efficient. Cookies may store a variety of information,
including, the number of times that you access a site, registration information and the number of
practice adopted by most major sites to better serve their clients. Most browsers are designed to
accept cookies, but they can be easily modified to block cookies.
our use of cookie, you can block them in your browser setting, but you may lose some functionality
on the Site.
We will retain your Personal and Sensitive Information only as long as it is reasonably required or
otherwise permitted or required by applicable law or regulatory requirements. We may also retain
your Personal and Sensitive Information so long as it is necessary to fulfil the purposes for which
it was collected (including for purposes of meeting any legal, administrative, accounting, or other
reporting requirements). Your Personal and Sensitive Information is safeguarded against
We also maintain appropriate and adequate administrative, technical and physical safeguards designed
to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized
destruction, loss, alteration, access, disclosure or use.
The Site provides an option to all the users to opt-out of receiving any promotional or marketing
communications from us. If you do not wish to receive any promotional or marketing communications
from us, you can contact us at the address provided below.
Your Choices to opt-out:
You have the following choices with how your information is used:
What you need to do
Updating your Personal Information in relation to your Account
You can update or correct your name, e-mail address, security questions, and
other preferences by logging into your account and clicking on the “My Account”
page, calling GenNext Pharma customer care executive, or visiting a GenNext
Pharmastore and speaking with a representative.
Receiving newsletters and promotional e-mails
You can click on the “unsubscribe” link at the bottom of any promotional
e-mail that you receive. Alternatively, you may edit your e-mail preferences on
your “My Account” page or call GenNext Pharma customer care executive to
discontinue receiving any promotional materials by mail/ e-mail.
Behavioural Based Advertising
You can opt-out of some, but not all, online behavioural based advertising by
clicking here or by using your browser settings to block cookies or notify you
when a cookie is set.
Remove content from user review
You can remove content that you posted onGenNext Pharma public space, such as
part of a Ratings & Review, by e-mailing details to
Please note that we will endeavour and try to ensure to honour your request to
however, our removal of your information does not completely erase that
information from the internet
viz. historical copies, or “caches,” may remain.
If you have consented to the collection, use and/or disclosure of your Personal and Sensitive
Information as identified in this Policy, you may withdraw the same at any time by communicating to
us at the below given contact information under Clause 10.
We endeavour to keep your Personal and Sensitive information secure, up-to-date, accurate in the
best possible manner as it may be necessary for the purpose for which it was collected. We value the
importance you attach to your Personal and Sensitive Information given to us and therefore we have
(i) taken all reasonable measures and precautions to keep such information safe and secure and to
prevent any unauthorized access to or misuse of the same.
(ii) enable you to review and edit the
However, we shall not be liable to any user for any loss, damage (whether direct, indirect,
consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of
the Personal or Sensitive Information by any third party.
Customer Service Desk
Monday – Sunday (10:30 a.m. to 6:30 p.m.)